UNIVERSITY HELP DESK

NAC – Ongoing Protection for Your Computer

The installation of the NAC agent does help to prevent disastrous outbreaks of viruses and worms by keeping your computer up-to-date by scanning for certain patches and anti-virus requirements set by the administrator and offers an easy way for you to fix your own computer. However, you can also take additional, proactive steps to keep your computer safe.

run microsoft windows update

  1. Using Internet Explorer, go to www.windowsupdate.com.
  2. Choose the Express Install and follow the wizard. You may be required to restart.
  3. Repeat Windows Update Express Install process until no more updates are available for your system. The page should say "No updates available" and the "Install" button should be in gray.

update McAfee anti-virus

  1. Find the small McAfee icon (looks like a shield) in the systray, on the lower right side of the screen.
  2. Right click on it and choose "Update Now".
  3. A window will pop up that says "Update in Progress".
  4. When it the update is done, click "Close".

scan and clean your files

  1. Download the scan utility/stinger file (983K).
  2. From the file download menu click "Open".
  3. In the window, click the "Scan Now" button.
  4. The application will begin running, and when complete, it will indicate "Ready" on the status bar at the bottom of the window. Close the window.
  5. The scan utility (Stinger) is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection.

perform an anti-virus scan

  1. Open your anti-virus program and do a full system scan of all local drives.
  2. If you do not currently have an anti-virus program (Norton, McAfee, etc.) installed on your machine, please use the appropriate link below:
    Windows Vista, Windows XP
    • Click here if you are connected to the JWU network
    • Click here if you are not connected to the JWU network (you will be asked for login credentials)
    Macintosh/Linux
    • Click here if you are connected to the JWU network
    • Click here if you are not connected to the JWU network (you will be asked for login credentials)

call the university help desk

  1. If you were blocked from accessing the University Network or the Internet and have performed all the above steps, call the help desk. They will have your computer rescanned. Once your computer is rescanned and found to be clean, internet access will be restored.
  2. You will then need to update your virus definitions. Please run the update process for your anti-virus software.
  3. It is recommended, once your virus definitions are updated, to run one more full system scan.
  4. It is also recommended that you visit the Microsoft Windows Update page on a regular basis.

© 2009 Johnson & Wales University. All rights reserved.

up