J&W University Help Desk : Frequent Questions : Email

What is my email account used for? Your J&W account provides secure access to various University resources such as email, public folders, shared network disk space (Charlotte, Denver and Providence School of Technology), lab printers, and applications residing on University servers. You need this account to use the computers in the labs on all campuses as well.

I'm a new student and don't have an account; how can I get one? Student accounts and email addresses are generated automatically from the Johnson & Wales registration database. You can get your email address at uconnect.jwu.edu or during Check-In. If you cannot find your account information, you can visit a computer lab for your username and password.

Please note: There are circumstances that may prevent an account from being created automatically. In these uncommon cases, account generation can take up to 1 business day (Monday through Friday).

How long does my password have to be? Your password must contain at least six letters or numbers, and cannot be the same as your username.

How often does my password change? Passwords expire every 90 days. In order to keep your account active, you must change your password before it expires. Ample warning will be given by the system for passwords that are about to expire.

Why does my password have to change? Password changes are required to protect your account from abuse by other individuals.

Can I share my password with others? No. Your user account is issued specifically for your personal use. You should keep it secret just like you would an ATM number. University employees, including the Help Desk and lab staff, will never ask you for your password, nor should you offer it.

What do I do if I think someone else is using my account? If you believe someone other than yourself is using your account, you should immediately change your password, then notify us.

How do I change my password? The easiest way to change your password is to do it online. Go to email.jwu.edu and click the "Change Password" link on the left-hand side of the screen. You will be asked for your user name and your current password to verify your account. You will then need to choose a new password and enter it twice. Once you hit "OK," your password will be changed. IT recommends waiting 15-20 minutes after changing your password before attempting to use the new one. IT also recommends that all users fill out a Q&A profile through the Password Reset Manager.

What if I forget my password? You can reset a forgotten password in one of two ways. The preferred method is to do it online by visiting email.jwu.edu and clicking on the "Password Reset Manager" link. This method requires that you have previously set up a Q&A Profile through the Password Reset Manager. This option is available 24 hours a day, 7 days a week.

Will my account stay active once I am no longer a student? Your email account will remain active for 90 days after completion of studies. Your email account will only remain active if you remain in good standing with the University. If there is a hold on your account, your email account will be disabled until IT is notified.