UNIVERSITY HELP DESK

Wildcat Email on your Mobile Device

Office 365 makes it easy to access email anywhere, anytime. If your mobile phone or device supports Exchange ActiveSync you will be able to access and synchronize your email, calendar, tasks, and contacts.

Using the following email and username information, the setup instructions will get your movile device set up to access your JWU email.

Email: emailname@wildcats.jwu.edu
examples: abc123@wildcats.jwu.edu, tsmith01@wildcats.jwu.edu

Username: username@jwu.edu
examples: abc123@jwu.edu, J12345678@jwu.edu

If your mobile device cannot auto-detect your settings, you will need to supply this server information: outlook.office365.com

Note: You MUST go back into your settings on your phone and update your JWU password anytime it has been changed. Failure to do so could result in your account being locked from too many unsuccessful login attempts.

Instructions for Apple iPhone, iPad, or iPod Touch

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Enter your Email address, Username, and Password in the boxes as shown below. Leave the Domain box empty.
  4. Tap Next, in the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. If your phone can't find the settings, manually type in outlook.office365.com for the server name.
  5. Tap Next.
  6. Choose the type of information you want (Mail, Contacts, Calendars, Reminders) to synchronize between your account and your device, and then Tap Save. By default, Mail, Contacts, and Calendar information are synchronized.

Instructions for Android

Instructions for setting up your Android device. Due to the variety of Android devices and operating systems, your screens may vary.

When using the Mobile Phone Setup Wizard, select "Setup Microsoft Exchange Email on an Android Phone" from the "What would you like to do?" box.

Instructions for Blackberry

  1. From the Blackberry home screen, click BlackBerry Setup > Set up Internet Email > Add An Email Account > Other
  2. Enter your JWU email address (emailname@wildcats.jwu.edu) and password; then click Next.
  3. Your Blackberry will try to set up your email account automatically. If setup completes successfully, go to the next step.
  4. Click OK to complete the setup.

Blackberry troubleshooting and more setup information.

Instructions for Other Mobile Devices

For other mobile devices, if available, always select the' Set up Microsoft Exchange Email' option.

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