UNIVERSITY HELP DESK

On-Campus Network - ResNet

ResNet is the Student Resident Network, which allows you to connect to the University online resources as well as the Internet, from within your residence hall room. The University does not charge a fee for this service, all you need is a computer with a network card (or a wireless card in specified locations) and you can access the Internet anytime.

Accessing the ResNet from your campus: Providence, Florida, Denver, Charlotte

Steps to Protect Your Computer Due to increasing virus and worm outbreaks, it is recommended that you take the following steps to protect your computer before you utilize the University's Residential network.

Un-patched systems, which are simply connected to the Internet, are vulnerable to malicious attacks. Microsoft provides critical system updates for Windows operating system software and Windows-based hardware. Updates address known issues and help protect against known security threats.

The Johnson & Wales Information Technology department strongly suggests you install the high priority critical updates and security patches to your system. In conjunction with consistent Windows patching, we also recommend you maintain up-to-date anti-virus software and virus definitions files. You should patch your machine, update your virus definitions, and run full anti-virus system scans on a weekly basis.

If you are a student with a computer on the ResNet and you want to update or are currently blocked from the network, please follow the recommended steps below.

run microsoft windows update

  1. Using Internet Explorer, go to www.windowsupdate.com.
  2. Choose the Express Install and follow the wizard. You may be required to restart.
  3. Repeat Windows Update Express Install process until no more updates are available for your system. The page should say "No updates available" and the "Install" button should be in gray.

update McAfee anti-virus

  1. Find the small McAfee icon (looks like a shield) in the systray, on the lower right side of the screen.
  2. Right click on it and choose "Update Now".
  3. A window will pop up that says "Update in Progress".
  4. When it the update is done, click "Close".

scan and clean your files

  1. Download the scan utility/stinger file (983K).
  2. From the file download menu click "Open".
  3. In the window, click the "Scan Now" button.
  4. The application will begin running, and when complete, it will indicate "Ready" on the status bar at the bottom of the window. Close the window.
  5. The scan utility (Stinger) is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection.

perform an anti-virus scan

  1. Open your anti-virus program and do a full system scan of all local drives.
  2. If you do not currently have an anti-virus program (Norton, McAfee, etc) installed on your machine, then click here. Please note: Presently, only those on campus can access the install website.

call the university help desk

  1. If you were blocked from accessing the University Network or the Internet and have performed all the above steps, call the help desk. They will have your computer rescanned. Once your computer is rescanned and found to be clean, internet access will be restored.
  2. You will then need to update your virus definitions. Please run the update process for your anti-virus software.
  3. It is recommended, once your virus definitions are updated, to run one more full system scan.
  4. It is also recommended that you visit the Microsoft Windows Update page on a regular basis.

© 2002 Johnson & Wales University. All rights reserved.

up