UNIVERSITY HELP DESK

On-Campus Residential Network (ResNet)

Accessing ResNet

Note: the following residence halls do not use the ResNet system:

Providence Campus: Harborside Village and The Cove (More Info)

Charlotte Campus: City View Towers (More Info)

(All other residence halls please read below)

To access the University's Residential Network (ResNet) with your computer, you must have a network card and a network cable, or a wireless card to connect in locations that have wireless. If you have a network card, locate the network wall plate and plug your computer's network cable into the network plug. If you are connecting using wireless, the wireless access point you will connect to is called WIFJWU. For a list of wireless locations/coverage, please see http://helpdesk.jwu.edu/stu_wireless.htm

In some rooms there may be more networking devices requiring network connectivity than there are jacks in the room. You can solve this problem with an Ethernet hub or a switch, which are special devices that allow several networking devices to share a single data network jack.

Please note: personal wireless access points and routers are not allowed in dorm rooms via the wall jack connection due to the security risk. Please call the University Help Desk with any questions.

If you have problems connecting to the network, it may be necessary to make some adjustments to your computer in order to access ResNet. Please see the networking troubleshooting steps below.

 

windows 8

  1. Press the Windows Logo key and the "Q" key.
  2. In the search box type "Control Panel" and hit "Enter".
  3. Under '"Network and Internet" select 'View network status and tasks".
  4. Select "Change Adapter Settings".
  5. Right click Ethernet and select "Properties".
  6. Select and highlight the 'Internet Protocol (TCP/IP Version 4)' and click 'Properties'.
  7. Make sure the following settings are selected:
    1. Obtain an IP Address automatically.
    2. Obtain DNS server address automatically.
  8. Click the "Advanced" button
  9. Click the DNS tab and ensure the settings are:
    1. Leave the DNS Server blank.
    2. Select "Append primary and connection specific DNS suffixes."
    3. Check "Append parent suffixes of the primary DNS suffix."
    4. Check "Register this connection's address in DNS."
  10. Click the WINS tab and ensure the settings are:
    1. Leave WINS Address box blank.
    2. Check "Enable LMHOSTS lookup."
    3. Select "Use NetBIOS setting from the DHCP server."
  11. Click "OK" to Advanced TCP/IP settings.
  12. Click "OK" to Internet Protocol (TCP/IP) Properties.
  13. Click "Close" on Ehternet Properties.

windows 7

  1. Click on the Start button type 'Network Connections' and hit enter.
  2. Right-click Local Area Connection and select Properties.
  3. Select the Internet Protocol (TCP/IP Version 4) option and then click Properties.
  4. Make sure the following settings are selected:
    1. Obtain an IP address automatically.
    2. Obtain DNS server address automatically.
  5. Click the "Advanced" button.
  6. Click the DNS tab and ensure the settings are:
    1. DNS Server: Blank.
    2. Select "Append primary and connection specific DNS suffixes."
    3. Check "Append parent suffixes of the primary DNS suffix."
    4. Check "Register this connection's address in DNS."
  7. Click the WINS tab and ensure the settings are:
    1. WINS Address box: Blank.
    2. Check "Enable LMHOSTS lookup."
    3. Select "Use NetBIOS setting from the DHCP server."
  8. Click OK to Advanced TCP/IP settings.
  9. Click OK to Internet Protocol (TCP/IP) Properties.
  10. Click Close to Local Area Connection Properties.
  11. Close the Network Connections box.

windows xp

  1. Click on Start and then Control Panel.
  2. Click Network and Internet Connections and then Network Connections.
  3. Right-click Local Area Connection and select Properties.
  4. Select the Internet Protocol (TCP/IP) option and then click Properties.
  5. Make sure the following settings are selected:
    1. Obtain an IP address automatically.
    2. Obtain DNS server address automatically.
  6. Click the "Advanced" button.
  7. Click the DNS tab and ensure the settings are:
    1. DNS Server Address: Blank.
    2. Select "Append primary and connection specific DNS suffixes."
    3. Check "Append parent suffixes of the primary DNS suffix."
    4. Check "Register this connection's address in DNS."
  8. Click the WINS tab and ensure the settings are:
    1. WINS address box: Blank.
    2. Check "Enable LMHOSTS lookup."
    3. Select "Use NetBIOS setting from the DHCP server."
  9. Click OK to Advanced TCP/IP settings.
  10. Click OK to Internet Protocol (TCP/IP) Properties.
  11. Click OK to Local Area Connection Properties.
  12. Close the Network and Dial-Up Connections box.

windows vista

  1. Right Click on the Start button and select properties then switch to classic view.
  2. Click on Start and then Settings and then Network Connections.
  3. Right-click Local Area Connection and select Properties.
  4. Select the Internet Protocol (TCP/IP Version 4) option and then click Properties.
  5. Make sure the following settings are selected:
    1. Obtain an IP address automatically.
    2. Obtain DNS server address automatically.
  6. Click the "Advanced" button.
  7. Click the DNS tab and ensure the settings are:
    1. DNS Server Address: Blank.
    2. Select "Append primary and connection specific DNS suffixes."
    3. Check "Append parent suffixes of the primary DNS suffix."
    4. Check "Register this connection's address in DNS."
  8. Click the WINS tab and ensure the settings are:
    1. WINS address box: Blank.
    2. Check "Enable LMHOSTS lookup."
    3. Select "Use NetBIOS setting from the DHCP server."
  9. Click OK to Advanced TCP/IP settings.
  10. Click OK to Internet Protocol (TCP/IP) Properties.
  11. Click Close to Local Area Connection Properties.
  12. Close the Network Connections box.

If you have an operating system other than Windows or you are having difficulty locating your data drop, please contact the University Help Desk for assistance. Once you have completed the above steps, disconnect and reconnect your computer's network cable or, if using wireless, disconnect and reconnect to WIFJWU.

 

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