UNIVERSITY HELP DESK

On-Campus Network - Telecommunications: Providence


ALL Residence Halls (excluding Harborside Village and The Cove)

Telephone service is not offered in the residence halls on the Providence campus, with the exception of Harborside Village. There are courtesy phones available in every residence hall for students to use to call Providence staff, faculty and 911.

In case of medical or serious emergencies, dial 9 + 911 for assistance and then call Campus Safety & Security at extension 1103. These courtesy phones are labeled with dialing instructions for your convenience.

Important Dialing Instructions:

Harborside Village Apartments

All residence hall rooms are equipped with one telephone line in the apartment common room. You will need an analog telephone to use the system. Students may bring their own answering machine.

Johnson & Wales University is the customer of record for all telephone numbers in the residence halls. Students should make any network service provider aware of this prior to signing up for credits, 800 service, pay-per-call service or voicemail service. Collect calls will not be accepted

Student Phone Troubles and Repairs:

If your room phone is not functioning properly, please follow the steps below:

  1. Borrow a working phone from a friend or neighbor
  2. Unplug all equipment from all jacks and then plug the borrowed phone into the wall outlet
  3. If you hear dial tone with the borrowed phone, you have a malfunctioning phone and will need to replace it.
  4. If your problem continues, please call the University Help Desk at 401-598-4357 or 866-598-4357.

Important Dialing Instructions (For Harborside Village Apartments)

The Cove

Telephone service is not offered in The Cove. There are courtesy phones available in every residence hall for students to use to call Providence staff, faculty and 911.

In case of medical or serious emergencies, dial 911 for assistance and then call Campus Safety & Security at 598-1103. These courtesy phones are labeled with dialing instructions for your convenience.

Important Dialing Instructions:

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